Booking Terms & Conditions

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Draco Property Ltd, trading as Pilton Manor Boutique Glamping, offers 5-day stays in high-end temporary accommodation during the Glastonbury Festival, Wed 24th June – Sunday 28th June 2020 inclusive.

It is your responsibility to obtain the appropriate ticket to attend the Glastonbury Festival and our accommodation price does not include any ticket.


The price of your accommodation is stated on our website and must be settled in GBP. You can either book via our website or by calling us direct, and you will receive a confirmation email once the deposit has been paid. Please notify us immediately if you don’t receive a confirmation email or if the details within it are incorrect.

The accommodation and the facilities associated with it (as described on our website) are available to you throughout your stay. Photos shown on our website are illustrative only and may not be an exact representation; we reserve the right to replace the soft furnishings and in-tent facilities with items of equivalent standard.


To secure the booking, a non-refundable deposit of 50% must be paid at the time of booking and the outstanding balance must be paid in full no later than 1st March 2020, otherwise your booking will be released and the accommodation made available for public sale.

The online booking facility enables you to make a booking and pay the deposit using a debit or credit card. In most case, you will receive immediate confirmation of your booking.

For your convenience, we will charge the outstanding balance to the credit or debit card that you used to pay the deposit on, or shortly after, the payment deadline. By making a booking, you authorise us to debit the remaining balance via the same online payment system used for the initial booking.

Changes to Booking

You can change your accommodation type, subject to availability. If the price for the new type exceeds the original, you agree to pay the excess amount immediately. If the price for the new room type is less, a refund will only be granted if confirmed in writing by us first.


You may cancel your booking up until the 1st March 2020. If you cancel your booking, we will attempt to re-sell your accommodation, in which case we will refund you 50% of the deposit paid. Cancellation after the final payment date is not permitted.

Draco Property Ltd, trading as Pilton Manor Boutique Glamping, reserves the right to cancel any booking and withdraw all allocation if those purchasing from Draco Property Ltd are seen to be re- selling to third parties and/or for their own gain.

Your Responsibility

You must comply with the direction of our staff during your stay. Failure to do so may result in you being asked to leave the premises and no refund will be given. Our main concern is that everyone enjoys the facility and that there is no unreasonable behaviour of disturbance.
Guests are welcome to swim in the lake but do so entirely at their own risk. Draco Property Ltd, trading as Pilton Manor Boutique Glamping, takes no responsibility for any injury incurred during this or any other activity on the site.

The Glastonbury Festivals policy is ‘don’t bring anything you can’t afford to lose’. Your valuables are your sole responsibility at all times. Your accommodation is part of an outdoors camping facility which may be exposed to extreme weather; it is your responsibility to take the necessary precaution to secure and look after your possessions. We are not responsible for any loss or damage to your personal belongings during your stay.

In line with Glastonbury Festivals plastics and waste policies, please do not bring plastic bottles – reusable water bottles can be filled for free. Please also avoid using disposable wipes


Free Wifi will be available in the bar and restaurant area. The wireless service is provided by a wired access point over a FTTC connection and should not be affected by Glastonbury Festival network traffic. However, the download and upload speed may vary.

Damages and Loss

If any items in your rooms (including the tent, its soft furnishings and fittings) are damaged or missing during your stay with us, we will invoice you the cost of replacing the missing or damaged item(s).


We occasionally take photo and video recordings of the glamping site for marketing and promotional purposes, including using it on our website and social media. By booking with us you consent to this material being used for the purposes described above. However, if you prefer not to have a photograph taken, or for us to use any images, please get in touch with one of our management team.

Equipment and Smoking

You can charge phones and ipads in your accommodation but we ask that you do not bring any of the following equipment: Electric cooking rings, portable heating (or other similar), gas stoves, kettles, fridges, hairdryers, hair straighteners or other power-intensive equipment.

We will provide hairdryers and other electrical equipment in the pamper areas.

Please don’t light fires on site; leave this to the experts!

It’s really unsafe to smoke in any of the accommodation so please don’t.


Toilet and shower facilities are provided free of charge and these are for the use of residents only. Hairdryers and other equipment must not be removed from the pampering area.

Non-residents will only be allowed onto our site if invited by an existing guest and at the discretion of the management team, and/or security. These non-residents are the sole responsibility of the party leader and, as such, any damage caused by them, howsoever arising, will be charged to the registered guest.

While we are happy to give our guests access to our outdoor swimming facility, all swimmers must be solely responsible for making their own assessment of the risks involved. The decision to swim must therefore be taken individually and with the understanding that it is entirely at the guest’s own risk.

Conditions change and abilities vary, and the safety profile of the lake at Pilton Manor Boutique Glamping will change over time. By swimming outdoors you are at heightened risk of serious injury and harm, including hypothermia, drowning, sickness and injury (for example from wildlife, other swimmers or underwater debris).

Never swim after a heavy meal or after alcohol. Avoid holding your breath and swimming long distances under water. If you are in any doubt about your ability to swim then you should not attempt it.

Guests who choose to swim in the lake do so in the knowledge that it is unsupervised and they should therefore exercise extreme care when using the facility and swim at their own risk.

Pilton Manor Boutique Glamping trading as Draco Property Ltd accepts no liability for any illness or injury resulting from overexertion of or any precipitation of any medical condition caused by the use of the swimming facility.

Arrival and Check-in

Accommodation for the Glastonbury Festival is only bookable for the full period, Wed 24th June – Sun 28th June 2020 inclusive. No refund will be provided, irrespective of the actual length of your stay.

The final payment date for the balance of your room is 1st March 2020.

Check-in is from 12 noon on Wed 24th June 2020.

Check-out is no later than 12 noon on Mon 29th June 2020.

In accordance with the rules set out by the Glastonbury Festival, we regret that no animals are allowed on our site.

Warranty / Liability

You are responsible for ensuring your actions or omissions do not give rise to any loss or injury or breach of legal duty to members of the public. You agree to indemnify us and to keep us indemnified fully against all losses, actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of, or in connection with, any breach by you or your invitees of this duty.

All implied warranties, conditions and other terms concerning our provision of accommodation to you are excluded to the extent permitted by law.

We are not liable to you for any event beyond our reasonable control, including, but not limited to, the cancellation of the Glastonbury Festival for any reason, nor for the any loss of profit or other indirect or consequential loss or damage.

This agreement is governed by and construed in accordance with the laws of England and is subject to the exclusive jurisdiction of the English Courts.

Booking Terms & Conditions

Please agree to the following before booking with us.

I have Glastonbury Festival tickets *

I understand that if I cancel before the balance is due that only 50% of my deposit will be refunded *

or Cancel